Delete your Moonbound Stories account

How to delete your account

1. In the app: Account → Settings → Delete account, type DELETE, then tap Delete forever.
2. On the website (moonboundstories.com): sign in, then use the button below (or go to Account → Settings → Delete account).
3. Can't sign in? Email moonboundstories1@gmail.com from the address on your account, with the subject "Delete my Moonbound Stories account". We'll confirm it's you and delete it within 7 days.If the link doesn't open your email app, write to this address: moonboundstories1@gmail.com

What we delete, straight away

• Your login: email address, password and Google sign-in link
• Your profile and reading settings
• Your coin balance and coin history (coins have no cash value and aren't refunded)
• Chapters you unlocked, your library, reading progress and reading history
• Your sign-up record

What we keep, and for how long

• Security logs from our sign-in provider (sign-ins, password resets and the deletion itself), which include your email address, IP address and, if you signed in with Google, your name: up to 90 days, to protect accounts and prevent fraud.
• Server and hosting logs (IP address and pages requested): up to 90 days.
• Database backups: up to 30 days, until they expire.
• If you email us: the conversation until your request is done, then deleted within 90 days.
• A one-way scrambled code (hash) of the email you signed up with: 12 months, only so the welcome coins can't be claimed again by signing up with the same email. We can't read your email from it; we can only check whether a new sign-up's email matches it.
• Nothing else linked to you stays in our database.

Signed in with Google? You can also remove the app's access in your Google Account (Security → Third-party apps & services). It may be listed under our sign-in provider's name.